We received hundreds of customers inquires everyday, so in order to provide easier access to information by our customers, we have listed some of the more common questions we receive below (Click on the links)
Of course, we are always ready to help and can be reached at any time via email at sales@jewelculture.com.
MEMBER ACCOUNT RELATED
ITEMS/ORDERS RELATED
PAYMENT RELATED
SHIPPING RELATED
EXCHANGE RELATED
OTHERS
MEMBER ACCOUNT RELATED
Why do I need to register?
By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created.
We will only request the necessary information for processing and will not sell, rent, trade our mailing list of our shoppers.
How do I register?
Simply click [HERE] to register. If you already have items in your cart and are ready to complete your order, simply click on “checkout”, and this will automatically direct you to our register page.
What if i forget my password?
Simply visit this link. By providing your email address, we will email you a new password via a secure, encrypted connection that you may later change by visiting "my account" once you login successfully.
Passwords are case sensitive.
How do I change my password?
Once you login to your account, you may change your password by clicking on "Change my account password". Enter your new password and click on "Continue" to change your password.
How do I make changes to my account profile?
Log into your account, and click on “View or change my account information”. Make the necessary changes to your account (i.e. name, email address, etc.) and click on "Continue" to save your changes.
Why should I sign up for your email newsletters?
By signing up for our newsletter, you will be among the first to know about our special promotions, the availability of
new brands limited special offers, and many other exciting products that we have to offer.
ITEMS/ORDERS RELATED
Why is there a minimum order quantity?
To protect our resellers, our minimum order starts 10 pieces (any designs, colors).
Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on any item that you have ordered, we will notify you via e-mail.
How to shop online?
a) Select your items and "ADD TO CART"
b) "CHECKOUT" your items when you have completed your shopping.
c) Select the payment method, fill up the delivery information and "CONFIRM" to proceed.
d) Order number will be sent to your email address.
e) Make payment and email us with your order number.
f) A tracking# will be sent to you via email.
How can I modify my order?
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations. You may wish to email us at sales@jewelculture.com for any problems.
Why I am not able to find any contact number?
We want to keep our prices as low as possible which means with 1 lesser manpower solely for customer service, we will handle all inquires through emails. In this way, we are able to serve you anytime of the day but with a lower cost.
Do you have provide any paper catalogue?
Our products are updated daily therefore our website will serve as the main catalogue which can be accessed from all over the world.
Are all your merchandise immediately available?
All our merchandise in our site are available when we upload it. But due to the orders we may processed each day, some of the designs maybe not be enough. As such, it may take about 3 days for us to get items restock and sent.
PAYMENT RELATED
What payment methods are accepted?
We accept payment through Paypal / Credit Card / Bank transfer / Western Union & Moneygram (similar to Bank transfer). See Payment Details.
I want to make payment by Credit card but do not wish to register a paypal account, is that OK?
We apologized that we do not accept any direct credit card / debit card payment due to international payment safety. You can simply pay through www.paypal.com without the need to register a account. However, registering with Paypal is always advise.
Can I pay in other currencies other than US dollars?
Because our customers are worldwide, therefore all our prices will be trade in US dollars to avoid any discrepancy. If your primary currency is not USD, you can still pay to us in USD through Paypal or Moneybookers. For Western union, other currencies will be exchanged to USD before transferring to us. For T/T, you can also pay to us in USD.
I have credited balance from my previous order, can I use to offset my new order?
Yes you may use the credit eVoucher sent to you to offset your new order. If you have not receive your eVoucher, kindly email us: sales@jewelculture.com.
I receive the refund eVoucher code from JewelCulture.com. How do I use it?
During checkout, you just need to enter the code in the Coupon textbox. Our website will make the necessary adjustment.
SHIPPING RELATED
Do you ship to where I live?
Yes we are able to ship to anywhere in the world. Please refer to our shipping details.
How long do you take to ship out my items?
Upon receiving of payment, we will inform our factories to prepare the packing of your items. Usually we require 5-7 working days to get it done depending on the volume, after which we will send out and a tracking# will be sent to you via email.
Why I do not see the shipping prices calculated automatically by the system?
As the shipping charges are updated regularly, we will calculate the shipping charges for you on the day of purchase to offer you the best rates.
My delivery address is in Singapore. Why is there a shipping charge involve?
Our items are shipped directly from our factories (Shanghai) to worldwide therefore international air freight charge is applicable for all orders.
What if my parcel is delayed? Can I cancel the order?
Our orders are sent internationally and there might be unforeseen delays during transit (eg Customs Check, Bad Weather).
As such, we would advise on the delivery details based on ETA and refunds / cancellations are not applicable for all orders.
Where can I track my order?
Please track your orders here. Click Here To Track
**Input your tracking number WITHOUT any space. E.g. 1004563549
Is there any extra charge ordering from you other than shipping & goods cost?
The total goods cost and shipping will be made known to you prior payment through emails. However, there maybe remittance charges for payment or Custom taxes based on your countries which we consider these as extra charges that we will not be responsible for.
EXCHANGE RELATED
What should I do if I have problems with the received orders?
Please see our exchange policies HERE
How do I return the items to you?
Due to international shipping cost, we do not offer direct return of goods as it is not an economic solution. Instead, we can offer credits for the defective items based on case-to-case basis.
OTHERS
How often are your items updated?
Our items are updated on a weekly basis with at least 100-300 new designs launched weekly.
I wish to be notified of your updates, how can I do so?
You may join our mailing list HERE or our FACEBOOK to receive our updates.
Still have questions?
Email us here: sales@jewelculture.com
@copyright JEWELCULTURE.COM All Rights Reserved.
*All terms and conditions are subjected to change without prior notice
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